Service Support

The Southern Network supports agencies who carry out the duties and responsibilities of The Child and Family Services Act, regulations and standards.  The main purpose of the Service Support Unit is to provide support to our member Agencies, and in turn, the families, and children served by these Agencies.  

Major Functions of Our Unit


An Act respecting First Nations, Inuit and Métis children, youth and families

With the introduction of An Act respecting First Nations, Inuit and Métis children, youth and families (formally Bill C-92), we continue to keep all agencies informed of new developments and implementations as we move towards engagement with leadership of our respective communities. This change will transform not only the look of child welfare and services to our families and children but potentially our member agencies. We look forward to the continued information sessions held by Indigenous Services Canada as we all move forward together in creating a better child welfare system where our “children will receive culturally appropriate services and grow up immersed in their communities and culture”. 

Intake

The Southern Network provides an intake function, and all matters are reviewed by a Service Support Specialist and followed up on accordingly. 

The Service Support Specialist is typically the first point of contact when any person has inquiries, concerns, or complaints about child and family services involving our member Agencies.  

Agency Complaint Resolution Process

Authority Determination Process, Change of Authority, Courtesy Service Request, Designated Intake Agencies, Permanent Ward Transfers, Inter-Provincial Alerts, Requests and Agreements 

The Southern Network Service Support Specialist provides support to agencies and collaterals when issues arise regarding the above services which are covered under the Child and Family Services Act, Child and Family Services Authorities Act, Regulations, Protocols and Field Guides sanctioned through the CFS Standing Committee.  

Transitional Planning & Agreements with Young Adults 

As provided for in Section 50 (2) of The Child and Family Services Act, The Service Support Specialist reviews and approves requests at the Network level and recommends approval of Agreements with Young Adults in collaboration with the Child and Family Services Branch. The specialist provides consultation to Agency staff regarding youth transitioning out of the child and family services system. This includes providing information on transitional planning resources, including tuition waivers. 

Special Rates 

The Southern Network continues to ensure that children in care receive the best care through the approval of services such as qualified care providers, support workers, respite providers and emergency supports. The Service Support Specialist provides consultation to Agency staff regarding special rates for children in care. The specialist reviews and approves requests at the Network level and recommends approval of special rate funding requests in collaboration with the Child and Family Services Branch. 

Exceptional Circumstances Funding

Within the Southern Network and its member agencies, children in care are identified as qualifying for Exceptional Circumstances Funding that is based on the child’s needs.  Children are assessed on their overall physical, emotional, mental, and behavioural health. The Service Support specialist reviews and approves requests at the Network level and recommends approval of exceptional circumstances funding requests in collaboration with the Child and Family Services Branch. 

Service Support Working Group 

The ACTION working group (Agencies Coming Together in Our Nation) is made up of service representatives from each of our member Agencies and the Southern Network Service Support unit.  The maintenance of this working group continues to enable us to continue to strengthen our relationships with and support our agencies as we work together to find solutions to better support families and children.  

We are taking care of our own.

If you would like to learn more about our organization, the services we provide or our member agencies, please feel free to start a conversation.

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