Information Technology

The Information Technology (IT) Unit is responsible for all aspects of the design and development of the technical infrastructure, as well as providing IT services and support to the Southern First Nations Network of Care and our member Agencies.

Major Functions of Our Unit

  • System management and maintenance of the secured physical and virtual infrastructure.
  • System and data backup and recovery.
  • Technical service and support for member Agencies through Service Level Agreements (SLA).
  • Data security for all of our member Agencies.

Centralized Managed Environment

The Southern Network operates through a Centralized Managed Environment (Virtual Servers and Desktop Virtualization) which houses all data created and used by the Southern Network and our member Agencies.

A Virtual Local Area Network (VLAN) connects the Agencies’ urban and reserve sites to the Southern Network site.

Virtualized Desktops

Virtualized desktops reduce travel and support costs, eliminate duplication of hardware requirements, and provides savings in software licenses (MS Office and SAGE 300 ERP – ACCPAC and HRMS). They also allow for new software versions to be rolled out to all of our member Agencies at the same time.

Data Sharing

The Managed Environment includes data sharing within an Agency and their sites, as well as between  Agencies and the Southern Network without having to send emails with large attachments.  Also, with authorization, data sharing between Agencies can be provided.

System Security

System security is provided for both the physical and virtual aspects of the network; including sites, hardware and software, internet, email, VoIP telephone services, data security for all Agencies, as well as mobile devices.

CFS Provincial Database

The VLAN links our member Agencies to the Intake Module (IM) / Child and Family Services Information System (CFSIS) provincial database. The functionality of the provincial database is not managed by the Southern Network. Ultimately, the VLAN provides the ability to store and share retrieved documents and files from the provincial database, within the secure Managed Environment.

Voice over Internet Protocol (VoIP)

Provides the Southern Network and our member Agencies the use of Voice over Internet Protocol (VoIP) phone services. Agencies are able to phone any site within the Managed Environment (within their own Agency, as well as with any other Southern Network Agency, including the Southern Network) by simply calling an extension number. This provides Agencies with significant savings in phone services and long distance costs.

Centralized IT Location

The IT Support Team is centralized in one location, which eliminates the need for each Agency to have a support team.

We are taking care of our own.

If you would like to learn more about our organization, the services we provide or our member agencies, please feel free to start a conversation.

Contact Us